We deliver to EU countries and Switzerland!

Within Austria and to Germany the post & package fee is EUR 5,95.
No minimum order value!

To Switzerland the post & package fee is EUR 9,95.
Minimum order value for these countries: EUR 49,-
The retail prices shown include 20% Austrian sales tax.
If you order from Switzerland, the retail prices will be reduced
by 20% once you've entered your delivery address.
Therefore Swiss customers shop tax free!
The AIKO gift card is excluded from tax free shopping,
Swiss customers can buy the gift card only including tax.

To the remaining EU countries the post & package fee is EUR 9,95.
Minimum order value for these countries: EUR 49,-

 

Shipping costs overview

 Country

 Shipping costs

 Max. delivery period
 for non-individualized items

 Excluded payment methods

 Austria

 EUR 5,95

 4 working days

 -

 Belgium

 EUR 9,95

 6 working days

 -

 Croatia

 EUR 9,95

 6 working days

 -

 Czech Republic

 EUR 9,95

 6 working days

 -

 Denmark

 EUR 9,95

 6 working days

 -

 Finland

 EUR 9,95

 6 working days

 -

 France

 EUR 9,95

 6 working days

 -

 Germany

 EUR 5,95

 6 working days

 -

 Great Britain

 EUR 9,95

 6 working days

 no advance payment

 Greece

 EUR 9,95

 6 working days

 -

 Hungary

 EUR 9,95

 6 working days

 no advance payment

 Ireland

 EUR 9,95

 6 working days

 -

 Italy

 EUR 9,95

 6 working days

 -

 Liechtenstein

 EUR 9,95

 6 working days

no advance payment

 Luxembourg

 EUR 9,95

 6 working days

 -

 Monaco

 EUR 9,95

 6 working days

no advance payment

 Netherlands

 EUR 9,95

 6 working days

 -

 Norway

 EUR 9,95

 6 working days

no advance payment

 Poland

 EUR 9,95

 6 working days

 -

 Portugal

 EUR 9,95

 6 working days

 -

 Slowakia

 EUR 9,95

 6 working days

 -

 Slowenia

 EUR 9,95

 6 working days

 -

 Spain

 EUR 9,95

 6 working days

 -

 Sweden

 EUR 9,95

 6 working days

 -

 Switzerland

 EUR 9,95 

 6 working days

no advance payment

 

Delivery period

Non-individualized items are ready for delivery within 1-2 working days.
Items that will be personalized for you (crystal initials, brands)
are ready for delivery within 2-4 workind days.
Shipping is about 1-2 working days within Austria, 2-4 working days to any other country.

 We use the parcel service DPD. Deliveries to Switzerland are sent by postal service.
We'll communicate the tracking number to you, so you can track the parcel at all times
!

 

Payment conditions for Austria, all EU countries and Switzerland:

- credit card
You can pay with your MasterCard or VisaCard via our secure
SSL-encrypted website.

- PayPal
PayPal is an online payment sytem by the company PayPal (Europe) S.à r.l. & Cie, S.C.A,
which offers a real-time payment solution. For more information go to www.paypal.com,
our PayPal-address is: info@aiko-equi.com

- instant bank transfer
Instand bank transfer is an online payment service offering a real-time payment solution.

- advance payment (not possible for Switzerland and non-EU countries)
You can pay in advance per direct deposit to our bank account.
Once we have received your order we send you a confirmation email with our bank details.
Once payment has been made to our account we'll immediately send out your goods.
Please note that we don't accept advance payments from Swiss band accounts.

Bank details for advance payment:
Account holder: AIKO Reitsport Fa. Eva Drahoss, A-3413 Hintersdorf
Banking institution: UNICREDIT BANK AUSTRIA AG, BLZ: 12000
IBAN: AT56 12000 10004502729
BIC: BKAUATWW

 

Right to exchange / returns

When you buy goods on our website we offer you a right to exchange / return within 14 days once you have received the goods.
Returning the goods on time will ensure the cancellation deadline, we'll only accept correctly stamped parcels!
Defective goods will be exchanged for free.
Individualized items, like items with crystal initials and items from the Individual Style collection are nonreturnable.

 

Compensation for lost value

If you excercise your right to exchange / return within 14 days, we reserve the right to claim compensation
for lost value if you used the items as inteded
.
This also applies if you treated the goods carefully. You can avoid compensation for lost value is you don't
use the goods during this time and refrain from doing anything that lowers the value of the goods and send
them back to us in the original packaging (best practice for rugs: put the rug on a horse already dressed with a
clean rug)
.

 

Warranty

The statutory warranty rights are applicable. All products come with a 2 year warranty starting with the order delivery.
Your warranty claim is initially limited to supplemental performance. If supplemental performance fails, you are entitled
to
cancel the purchase or receive a reduction from the purchasing price.

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